Shipping policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
We currently ship to the United States and select countries in Latin America. Estimated delivery time is 2–4 weeks from the date your order is processed, depending on your location.

Once your order ships, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.

Shipping Cost
We offer free shipping on all orders.

Tracking Your Order
Tracking information may take 3–5 business days to update after you receive your shipping confirmation email. If your tracking number isn't showing updates right away, don't worry — this is normal and does not mean your order is lost.

Delays
Delivery times are estimates and may vary due to high demand, customs processing, or circumstances beyond our control. We appreciate your patience and are always here to help.

Lost or Undelivered Packages
If your order hasn't arrived within 35 days of your shipping confirmation email, please contact us at contact@nerkai.com and we will make it right.

Contact Us
Questions about your order? Reach us at contact@nerkai.com — we respond within 24–48 business hours.